Refund Policy

We would rather give you your money back than keep it if Qenot is not working for you.

14-day refund on your first payment

If you are not happy with your first paid month, email [email protected] within 14 days of that payment and we will refund it in full. You do not have to give a reason.

How to ask

Email us from the address on your account. We reply within 2 business days. Once approved, the refund is issued by Dodo Payments, our merchant of record, and usually reaches your card within 5–10 business days depending on your bank.

Cancelling instead

You can cancel any time from your billing settings. Cancelling stops the next renewal — it does not refund the period you are currently in, and you keep full access until that period ends.

Renewals

Renewal payments after your first month are not automatically refundable, because you can cancel at any point before a renewal. If a renewal genuinely caught you out — you meant to cancel, or you did not use the service that period — email us. We would rather sort it out than argue about it.

When we will not refund

• Accounts closed for breaching our terms, such as abuse or resale.
• Requests made well outside the window on an account in regular use.

If we close your account

If we discontinue Qenot or close your account without cause, we refund the unused portion of your current period automatically. You do not have to ask.

Last updated 12 September 2026. Questions? Email [email protected].